Primary System Administrator for bank wide global applications with a high concentration on Core System “Insight” security administrator. Responsible for resolving tier one and two support calls in a timely manner, while keeping customer service a primary goal. Provides support and maintenance of PC software and hardware in conformance with established Bank policies and procedures. Support includes administering and maintaining all Microsoft Office and Desktop OS applications, all telephone systems, hardware, software and related computer systems. Assists with bank wide business reporting and process improvement analysis utilizing complex database applications and reporting tools. Responsible for and administers the Software Asset Management System, SharePoint Staff Directory and email and Track-it user accounts. Coordinates desktop support calls with IT Support staff. Ensures all training and presentations systems are setup and ready for any scheduled session(s).
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
OTHER ACCOUNTABILITIES / RESPONSIBILITIES:
Associates degree or equivalent plus specialized coursework and training in PC Support. Three to five years of technical experience with emphasis on PC applications and Local Area Networks. Extensive knowledge of PC hardware, operating systems, MS Office and database applications. A+, Network+ and Microsoft Windows Technology Specialist and IT Professional certifications strongly recommended. Strong customer service experience, organizational skills, analytical skills, communication skills and problem solving ability required.