• System Administrator

    Job Locations US-RI-Middletown
    Posted Date 2 weeks ago(11/30/2018 8:35 AM)
    Job ID
    # of Openings
    Information Technology
  • Overview



    Primary System Administrator for bank wide global applications with a high concentration on Core System “Insight” security administrator.  Responsible for resolving tier one and two support calls in a timely manner, while keeping customer service a primary goal. Provides support and maintenance of PC software and hardware in conformance with established Bank policies and procedures. Support includes administering and maintaining all Microsoft Office and Desktop OS applications, all telephone systems, hardware, software and related computer systems. Assists with bank wide business reporting and process improvement analysis utilizing complex database applications and reporting tools.  Responsible for and administers the Software Asset Management System, SharePoint Staff Directory and email and Track-it user accounts. Coordinates desktop support calls with IT Support staff. Ensures all training and presentations systems are setup and ready for any scheduled session(s).




    1. System Administrator for bank wide end user moves/adds/changes (M/A/C) for all Global related IT Systems; (AD, COCC/Core related systems, Outlook, MDM, VPN, 3rd party applications). Reports all inconsistencies or issues to appropriate staff member or VP of IT for follow up and resolution.
    2. Primary first and second tier Help Desk customer service and technical support. Answers, logs and monitors all IT support calls on a daily basis. Troubleshoots and resolves most technical issues. Coordinates desktop support calls with IT Support Staff. Contacts third party technical support for appropriate assistance as needed. (I.e. hardware vendor, software vendor, phone vendor, etc.)
    3. Primary third Party application specialist for technical and security Administration and support for third party bank wide Core System global applications (i.e. Insight, eVision, Primelink, TotalVision, Digital Archives, etc.)
    4. Assists the Bank with business reporting and process improvement analysis. Gather and validate workflow information, developing reports / analyses for business end user approval / acceptance. Suggest alternative processes to offer the best outcomes for business end-users
    5. Primarily responsible for the administration of our Software Asset Management System. Ensuring all software licensing is correctly entered into the system and, that software is removed from computers if not authorized.  Maintain an ongoing review and analysis of software installed on Bank owned computers.
    6. Performs monthly security and access review(s) for the following systems; AD (active Directory), Core System global applications; email users, Trackit directory info, SharePoint staff directory and reports any necessary info to VP of IT and Information Security Officer. Assists with annual review of the COCC SSAE 16 user access controls.
    7. Secondary System administrator for Mortgage front end system “Encompass”. Responsible for supporting lending division for technical support of the system on an as needed basis. 
    8. Assists in the implementation of bank-wide PC maintenance and updates of antivirus software, Microsoft critical updates, operating system service packs etc.
    9. Secondary responsibility for VoIP phone, ACD and VRU/IVR systems user access and technical support. Is responsible for performing M/A/C (move, add, change) requests to both the VOIP and ACD systems. Responsible for call routing and over-all design of VOIP Traffic. Troubleshoots all telephone system related problems and issues and follows to resolution.  Records and tracks all technical support calls to vendor(s) as needed.
    10. Secondary responsibility for bank-wide updates and patch management of desktop antivirus software, Microsoft operating system, operating system service packs and many third party applications. As well as bank-wide System Center End Point Security system, monitoring setup and deployment.
    11. Secondary IT Vendor administrator. Responsible for ensuring all Vendor Management risk assessments are complete and all supporting documentation is stored on SharePoint.   
    12. Secondary responsible for management of Active Directory including, maintenance, and administration functions (i.e., user setup, rights, Group Policies, etc.).
    13. Secondary System Administrator for Mobil Device Manager (MDM) application. Responder for end user M/A/C and technical support of any issues that arise with the application or end user access.
    14. Secondary System administrator for System Center Configuration Manager administrator (SCCM), Maintains a good working knowledge of SCCM; which includes application bundle deployment, remote control of workstations, pushing images to PC’s and inventory management of PC software and hardware.




    1. Ensures the Bank’s adherence to regulatory and compliance regulations as they pertain to systems, patch management, data integrity/storage and business continuity.
    2. Assists in the maintenance and organization of IT Department change control forms, IT and Vendor risk assessments, procedures and BCP testing and documentation.
    3. Keeps abreast of technology developments and assesses new opportunities for the bank. Researches equipment, software, and services and makes purchasing recommendations to the VP of IT.  Maintains active contact with various technology vendors and service providers.
    4. Handles after hour technical support via VPN on a rotating schedule. Must be available and ready for support calls while on call.  Must answer all support calls from Management vendor and respond or escalate any major system issues as needed.
    5. Supports and trains users in the utilization of Personal Computer/telephone hardware, software and Local Area Networks.
    6. Performs related and unrelated duties as needed.





    Associates degree or equivalent plus specialized coursework and training in PC Support.  Three to five years of technical experience with emphasis on PC applications and Local Area Networks.  Extensive knowledge of PC hardware, operating systems, MS Office and database applications.  A+, Network+ and Microsoft Windows Technology Specialist and IT Professional certifications strongly recommended. Strong customer service experience, organizational skills, analytical skills, communication skills and problem solving ability required.





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