Provide quality customer service to BankNewport customers in a fast paced call center and ongoing support and maintenance of all electronic banking systems and services. Provide BankNewport customers with service excellence through customer resolution and customer follow-up while proactively building customer relationships through sales, cross selling and referrals.
OTHER ACCOUNTABILITIES / RESPONSIBILITIES
College degree is preferred or high school diploma with equivalent experience. Two to three years of Customer Service. Knowledge of or usage of electronic banking Services. Strong organizational, communication, and problem solving skills. Must be detail oriented, analytical and able to multitask in a fast paced and ever changing environment to keep up with technology. General knowledge of Mobile Devices (tablets and smart phones) using Apple, Android, etc.. PC and Macintosh hardware, operating systems, Internet Explorer, Mozilla/Firefox, Safari, Chrome and MSOffice.
Performs work independently within scope of established guidelines and practices. Forwards any and all major problems to the Senior eBanking Representative where additional expertise and clarification of policies and procedures are needed.