Creates extraordinary customer experience for all customers in person, over the phone, and by written correspondence. Responds to all customer or company requests the same business day. Provides support to sales team and other agency staff while striving to be a valuable team member. Treats everyone with dignity, respect, and courtesy. Conducts our business in an ethical manner.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties, both related and unrelated to the above may be assigned and therefore required.
OCEANPOINT CORE VALUES:
Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OceanPoint and BankNewport are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
OceanPoint has a sales oriented culture to which all employees must adhere. It is expected that both internal and external customers be treated with competence, courtesy and concern. We must strive, as employees, to discover our customers’ needs and to determine and decide which product or service best meets those needs. Following a discussion, a solution should be developed to meet or exceed the customer’s expectations.