IT Internship

Actively participate in the BankNewport’s Internship Program by assisting the department with various duties and tasks.
At the culmination of the summer internship program, the intern will create a final presentation to showcase the skills and knowledge acquired through the program.

This Internship is full time, on - site located in Middletown, Rhode Island.

Intern will be working with Helpdesk Department:

• Provides help desk customer service and technical support for all BankNewport systems and end user hardware.
• Answers and logs all support calls using ticket management system.
• Escalates to senior members of the help desk for appropriate assistance as needed.
• Coordinates with other team members to effectively troubleshoot issues.
• Responsible for ensuring all requests requiring equipment, and setup are completed.
• Coordinates and performs physical moves for users.
• Assists in the maintenance of IT documentation.
• Keeps current with technology developments.
• All other duties as specified.

Familiar with Microsoft O365 &Microsoft products.

High School Diploma/ GED Equivalent

Must be current undergraduate or graduate student at an accredited college or university

Detail orientated

SUPERVISORY SCOPE:
No supervisory responsibility

INDEPENDENT ACTION:
Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.