Assistant Branch Manager

POSITION SUMMARY

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff. The Assistant Branch Manager is responsible for overseeing the bankers, ATM balancing, account opening and customer service duties. The Assistant Branch Manager must be proficient with all personal and business banking products and services. Although not primarily responsible for account opening, the Assistant Branch Manager will be available to assist bankers during peak periods. The Assistant Branch Manager is responsible for coaching bankers to meet sales goals.

PRIMARY RESPONSIBILITIES

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

• Fully participates in the Bank’s “All In” incentive program. Consistently meets branch team goals. 
• Responsible for coaching bankers on service standards, identifying customer needs and providing needs based solutions. Coaches team to deliver the highest level of customer experience and goal attainment. 
• Conducts daily outbound calls to customers to look for opportunities to enhance customer relationships. 
• Opens and closes the branch, following security procedures. Responsible for effective branch operations. 
• Acts as a mentor and trainer for newly hired bankers includes completing monthly certifications for new bankers to determine proficiency and knowledge in role. Provides written action plans to develop bankers into fully proficient banker role.  
• Facilitates meetings to disseminate operational information. Keeps staff informed of pertinent changes in operational policy and procedures.  
• Prepares banker performance appraisals and performance improvement as required.  
• Schedules bankers to insure adequate branch coverage at all times.  
• Maintains adequate supplies at the Branch.  
• Balances and troubleshoots ATM/debit card concerns.  
• Maintains proper teller and vault cash levels, including ordering coin and currency.  
• Reports facility/building concerns to maintenance.  
• Responsible for making sound decisions with overriding and approving complex transactions.  
• Meets with staff regarding branch security and safety issues. Maintains and tests alarms and other security devices.  
• If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
• Participates in branch and bank community service activities
• Performs related and unrelated duties as may be needed.

REQUIRED QUALIFICATIONS

• BA/BS degree preferred or equivalent retail operations.
• At least three (3) years of customer service and sales experience.
• Supervisory experience preferred.
• Must have excellent communication, problem solving, analytical, organizational, customer service and sales skills.
• Must be able to handle multiple tasks simultaneously.
• Individual must be proficient with technology and Microsoft Office, specifically word and excel.

Physical Requirements

Any physical demands or work conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions.  Employees need to have the ability to:

• Travel independently to the position’s primary work location, other bank properties and work-related activities or events at locations outside the Bank.
• Effectively communicate and exchange accurate information and ideas so others will understand.
• Independently 0perate a computer and other office machinery, such as a calculator, copy machine, printer and software programs related to the position needed to complete the primary functions.
• Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time.
• Meet the work schedule requirements for physically working in the branch during normal business hours to effectively meet business needs.
• Move office items weighing up to 35 pounds.

SUPERVISORY SCOPE

Indirect Supervisory: up to 15

Direct Supervisory: up to 6

BANKNEWPORT CORE VALUES

• We celebrate individuality
• We empower employees to be creative problem solvers
• We invest and take the time to really get to know our customers
• We commit to serving the financial needs of Rhode Islander’s

BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.