Float Teller

POSITION SUMMARY

The Float Teller performs assigned responsibilities in conformance with established Bank strategies, policies and procedures, with the main responsibility of processing banking transactions and service requests for customers. A team player who demonstrates strong customer experience skills Conforms to the Bank’s Core Competencies.  

PRIMARY RESPONSIBILITIES

• Provides exceptional Customer service by meeting all Customer transactional and service demands. Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.   
• Knowledgeable of all Teller functions and independently performs all requirements of position.  Makes appropriate decisions within the scope of job responsibility and demonstrates accountability for their actions.
• Maintain full proficiency in cash handling transactions by performing transactions accurately and in a timely manner.  Accurately process transactions within balancing guidelines.
• Maintains knowledge of all the bank’s products and services.  Responsible for recognizing customer needs and making appropriate referrals to relationship bankers and business partners.  
• Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction.
• Maintains proficiency and knowledge of various bank channels and services such as ATM functionality, e-Banking products/services including mobile banking, bill pay and other services. Ensures customers are aware of and know how to use the various channels
• Communicates clearly and effectively to co-workers and customers, promoting a positive work environment.  Maintains customer confidentiality and presents themselves in a professional manner.  Adheres to the code of ethics.   
• Responsible for ensuring compliance with all procedures and applicable laws and regulations affecting their assigned duties and responsibilities.
• Follows branch security procedures and understands the function and operation of security devices.  
• Participates in branch and bank community service activities.
• Performs related and unrelated duties as may be needed. 
• This role is one that covers multiple locations. Will be required to drive to area branches as needed.

REQUIRED QUALIFICATIONS

• High School diploma or equivalent.
• Possess good communication and sales/service skills.
• Must be able to problem solve, perform basic math procedures, and demonstrate strong organizational skills.
• Individual must be proficient with technology.

Physical Requirements

Any physical demands or work conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions.  Employees need to have the ability to:

• Travel independently to the position’s primary work location, other bank properties and work-related activities or events at locations outside the Bank.
• Effectively communicate and exchange accurate information and ideas so others will understand.
• Independently 0perate a computer and other office machinery, such as a calculator, copy machine, printer and software programs related to the position needed to complete the primary functions.
• Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time.
• Meet the work schedule requirements for physically working in the branch during normal business hours to effectively meet business needs.
• Move office items weighing up to 35 pounds.

SUPERVISORY SCOPE

No supervisory responsibility.

BANKNEWPORT CORE VALUES

• We celebrate individuality
• We empower employees to be creative problem solvers
• We invest and take the time to really get to know our customers
• We commit to serving the financial needs of Rhode Islander’s

BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.